Privacy Policy

Effective Date: 28/06/2026

At Greensova Botanical, we are committed to protecting the privacy of every visitor and customer who uses our website. We want you to enjoy a safe and secure shopping experience while purchasing our herbal teas, botanical wellness products, and related items. Although it is necessary for us to collect certain personal information to provide our services, we respect your privacy and are committed to protecting your personal data in accordance with this Privacy Policy.

This Privacy Policy applies only to the Greensova Botanical website and services. It does not apply to third-party websites that may be linked from our website. We encourage you to review the privacy policies of those websites before providing any personal information.

Important Notice

This Privacy Policy may be updated from time to time without prior notice. We encourage you to review this page periodically to stay informed about any changes.
By accessing or using our website, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue using our website.
By using our website, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
This Privacy Policy forms an integral part of our Terms of Use.

1. Information We Collect

To provide you with the best shopping experience, we collect certain personal and non-personal information.

When you create an account or place an order, we may collect information such as:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Information (processed securely through trusted payment gateways)
Order History
Product Preferences

You may also voluntarily provide additional information when contacting customer support, subscribing to newsletters, participating in promotions, submitting reviews, or completing surveys.

In addition, our website automatically collects certain technical information, including:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Referral Sources

This information helps us improve website performance and enhance your browsing experience.

2. Cookies and Similar Technologies

Greensova Botanical uses cookies and similar tracking technologies to:

Remember your preferences.
Improve website functionality.
Analyze visitor behavior.
Personalize your shopping experience.
Measure website performance.

Most web browsers allow you to disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

Processing and fulfilling your orders.
Delivering products to your address.
Providing customer support.
Sending order confirmations and shipping updates.
Responding to your inquiries.
Improving our products and services.
Personalizing your shopping experience.
Sending newsletters, promotional offers, and product updates (where permitted).
Preventing fraudulent transactions.
Protecting the security of our website.
Complying with legal obligations.

We may also analyze previous purchases to recommend products that may interest you.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted service providers who assist us in operating our business, including:

Payment Gateway Providers
Courier and Logistics Partners
Website Hosting Providers
Technology Service Providers
Marketing and Email Communication Platforms
Analytics Providers

These service providers are contractually obligated to use your information only for providing services on our behalf and to maintain appropriate security standards.

We may also disclose personal information when required by law, court order, government authority, or legal process, or when necessary to protect our legal rights, prevent fraud, investigate security issues, or protect the safety of our customers and business.

If Greensova Botanical undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

5. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Greensova Botanical has no control over these websites and is not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

6. Data Security

We take the security of your personal information seriously.

We implement appropriate administrative, technical, and physical safeguards designed to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

Sensitive payment information is transmitted using industry-standard SSL (Secure Socket Layer) encryption and is processed by secure payment gateways.

While we strive to protect your information using commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates regarding:

New Product Launches
Exclusive Offers
Seasonal Promotions
Wellness Tips
Herbal Tea Education

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Please note that even after opting out of promotional communications, you may continue to receive transactional emails relating to your orders.

8. Accessing and Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting our customer support team.

We will make reasonable efforts to update or remove your information in accordance with applicable laws.

Certain information may need to be retained for legal, accounting, taxation, fraud prevention, or regulatory compliance purposes.

9. Children’s Privacy

Our website is intended for users who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will become effective immediately upon publication on this page. Continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Greensova Botanical
Email: support@greensovabotanical.com
Website: https://greensovabotanical.com
Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By using the Greensova Botanical website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.